ThinkWare
- Competent Partner in Service Management

The ThinkWare Group, a certified premier partner of BMC Software, delivers technically comprehensive, ITIL compliant standard software products for ITIL Service Management, and offers innovative software solutions and services to increase efficiency, transparency, and reduce costs.

Since 1997 we are successfully implementing ITIL compliant BMC Service Desk Express products. Utilizing a completely browser based technology, we are offering a comprehensive IT Asset and Life Cycle solution, covering change-, configuration-, contract-, and release management. This includes all processes and related costs throughout the asset life cycle: starting with requisition, electronic approvals, ERP-integrated purchasing, receiving, and storage management, installation, and retirement/replacement. Asset configurations are integrated into the CMDB - all according to service level agreements (SLA’s).

IT Asset- and Life Cycle Management is supported by Infra-Structure Management – the powerful foundation which includes automated inventory of client/server topologies, complete software distribution methods, real-time license management, and covers security requirements and direct information access via remote access technology.

"Our team of ITIL certified consultants guarantees short-term return-on-invenstment (ROI) for all implemented customer projects. “Best Practice” and our know-how from many national and international projects are speaking for themselves.“

 

Project- and Know How Highlights 
Project Management
ITIL Process Consulting

Incident- and Problem Management
Data Integration

Cost Management
Service Level Management

Asset Management
Lifecycle Management, Knowledge Management

Database Solutions

ITIL Process Analysis

Workflow Management

Change Management
Configuration Management

Contract Management
Release Management

Client Services
Customer Support Portal Training
Classes
ThinkWare Campus

Vendor News: "BMC Software acquires Numara"
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Your decision: Installation on premise or
IT Helpdesk in the Cloud, both available ...